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Generative AI for 80% Reduction in Work Order Processing Time

Discover how Black Dome cut work order costs by 80% using Lucidis AI, a powerful platform for transforming unstructured data into structured insights.

Binni Skariah brings a wealth of experience from the financial services industry to his role as CEO of Lucidis, a subsidiary of WhitegloveAI. Binni uses his understanding of the digital revolution in finance to guide the Lucidis team in developing solutions for the challenges of unstructured data. He acts as a liaison between clients and the technical team to guarantee clear communication and efficient product development. Binni's deep knowledge of the mortgage industry and its data governance models ensures that Lucidis aligns with the specific needs of clients in this sector.
Binni Skariah
CEO at Lucidis
With a background in enterprise architecture and cloud engineering, Tobalo leads the engineering initiatives for Lucidis. His experience with large language models, edge computing, and data pipelines is instrumental in developing Lucidis's ability to clean, structure, and process unstructured data. Tobalo is passionate about using technology to improve efficiency and solve real-world problems for businesses. His leadership and technical expertise are crucial in driving Lucidis's product development and ensuring its scalability and security for enterprise-level deployments
Tobalo Torres
VP of AI Incubation Labs at WhitegloveAI
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April 22, 2025
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Generative AI for 80% Reduction in Work Order Processing Time
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Discover how Black Dome cut work order costs by 80% using Lucidis AI, a powerful platform for transforming unstructured data into structured insights.

The experts: Binni Skariah, CEO of Lucidis, and Tobalo Torres, VP of AI Incubation Labs at WhitegloveAI.

The organization: WhitegloveAI, a small, innovation-focused tech firm, that helps businesses extract structured insights from unstructured data. Their client, Black Dome, a property preservation company managing repairs and maintenance for foreclosed properties.

The problem: Black Dome faced “data chaos” from receiving work orders in fragmented formats: PDFs, images, and emails. Manual data entry was inefficient, costly, and error-prone, creating workflow delays and reducing overall productivity.

The solution: Automated ingestion, cleaning, and structuring of unstructured data, integrating seamlessly into Black Dome’s existing systems, with a natural language chatbot interface.

Key decisions
  • Replace outsourced data processing with an in-house AI-powered workflow
  • Reduce manual workflow steps from eight to two
  • Build a secure, cloud-agnostic architecture for scalable implementation
Key results
  • 80% cost savings through internal automation
  • Processing times for work orders reduced from 30–40 minutes per order to a simple document upload
  • Improved data accuracy and reliability of work order instructions
  • Simplified employee experience, shifting focus to higher-value tasks

1. The Data Chaos Problem

An examination of the pervasive issue of data chaos, the high costs of manual data processing, and the need for scalable, AI-powered solutions.

2. The Black Dome Case Study

In-depth analysis of Black Dome's operational pain points before Lucidis integration: inconsistent data formats, labor-intensive data entry, and high outsourcing costs. Quantitative impact of AI automation, including the elimination of manual data entry, 100% accuracy, an 80% reduction in work order processing time, and regained control of outsourced tasks.

3. Data Processing Automation for Your Business

Framework for building scalable, AI-powered data pipelines with technologies like machine vision and NLP to manage unstructured data. Key steps for automating document ingestion, standardization, and structuring to support downstream applications and AI initiatives.

4. The Technology Stack

Detailed breakdown of Lucidis's core tech components and a comprehensive repository of popular tools for each step of the process.

5. Challenges and Solutions

Challenges Lucidis encountered when implementing their solution for Black Dome, such as downstream API integration and GPU-intensive data cleaning, and how they overcame them.

6. Future Innovations at Lucidis

Exploration of Lucidis's technical roadmap, including the integration of Graph RAG for knowledge-graph-driven insights and agentic tooling for autonomous data handling.

7. Cross-Industry Needs and Emerging Trends in Data Governance

Application examples from the legal, financial, healthcare, and government sectors, illustrating the use of machine vision and NLP for data compliance across industries.

8. DIY versus External Solutions

Key considerations for tech leaders: comparing the technical and financial demands of building an in-house solution versus adopting an external data cleaning platform.

9. Conclusions

A final reflection on key lessons from the Black Dome implementation and broader implications for industries facing unstructured data challenges.

“There will be new security standards coming into play, specifically for AI and data governance. These will likely require organizations to adhere to stricter regulations and obtain certifications to demonstrate compliance. We’ll need to be ready for those changes."

Binni Skariah, CEO of Lucidis

Meet the Experts

Binni Skariah

Binni Skariah

CEO at Lucidis
Binni Skariah brings a wealth of experience from the financial services industry to his role as CEO of Lucidis, a subsidiary of WhitegloveAI. Binni uses his understanding of the digital revolution in finance to guide the Lucidis team in developing solutions for the challenges of unstructured data. He acts as a liaison between clients and the technical team to guarantee clear communication and efficient product development. Binni's deep knowledge of the mortgage industry and its data governance models ensures that Lucidis aligns with the specific needs of clients in this sector.
Other ECHO Reports
Tobalo Torres

Tobalo Torres

VP of AI Incubation Labs at WhitegloveAI
With a background in enterprise architecture and cloud engineering, Tobalo leads the engineering initiatives for Lucidis. His experience with large language models, edge computing, and data pipelines is instrumental in developing Lucidis's ability to clean, structure, and process unstructured data. Tobalo is passionate about using technology to improve efficiency and solve real-world problems for businesses. His leadership and technical expertise are crucial in driving Lucidis's product development and ensuring its scalability and security for enterprise-level deployments
Other ECHO Reports

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